I Got SERVED.

In the last few weeks, I've felt exponentially more optimistic about life in general. Maybe it was finally getting enough sleep. Maybe it was the Girl Scout Cookies. Maybe it was the discovery of a K-Cup I can finally love. Maybe - maybe - it had something to do with the meds that balanced my brain chemistry so I didn't feel *quite* so much like lying on the couch until I starved to death. WHO CAN SAY?

The point is, I was flying way too close to the sun, so I did the only reasonable thing I could do. The only thing that would bring me back down to the level of abject misery on which the rest of the country lives 24/7. I did the thing...that could irretrievably destroy a good mood.

I called Customer Service.

I love Customer Service. I love everything about it. I love the dystopic sound of a robot on the verge of tears as it starts every sentence with "I'm sorry..."! I love the even more dystopic sound of the human being who finally picks up where the robot left off, terrified, knowing I'm already seething as she reads from a script that requires her to thank me for literally everything I do or say in the course of our conversation! But the thing I love most is that the end of a Customer Service call is never really "Goodbye", but merely, "I'll call you right back, even more pissed than I already am, since you've routed me to this dead-end and refuse to fix my problem". 

It all started when I decided to switch from AT&T to Comcast, because I wanted faster internet, and Comcast could give me that *plus* a more useful cable connection for less! Wonderful! I signed up online, which was super great, because who's gonna give me better customer service than ME? Nobody, that's who! And I can prove it! The process of finalizing my order with Comcast involved a quick little live chat with a New Account Specialist Or Whatever. He informed me that my number could be ported, but not yet, because AT&T needed to "release" it. I was assigned a temporary interim number, to be replaced with the old one once it was free. So I called AT&T!

Here's what you experience when you talk to the AT&T Robot:

ROBOT: Thank you for calling AT&T! I see you're calling from [your phone number, read out in a slow voice that takes only ten short minutes of your life]! Is that the number associated with the account you are calling about?

ME: YES

ROBOT: Great! Now can you tell me, in a few words, what it is you're calling about today?

ME: I NEED TO-

ROBOT: You can say "I want to sign up for U-Verse TV" or "I'd like to order another U-Verse box"

ME: (muttering to myself) Really? Can I also tell you where you can shove U-Verse?

ROBOT: It sounds like you're calling to set up U-Verse! Is that correct?

ME: NO!

ROBOT: (long pause) Now can you tell me, in a few words, what it is you're calling about today?

ME: I NEED TO GET-

ROBOT: You can say "I need technical support" or "I'd like more information on U-Verse"

ME: I NEED TO GET MY NUMBER RELEASED FOR PORTING

ROBOT: Hang on while I get more information... It looks like AT&T just received a payment from you! Would you like to hear the details of this payment?

ED NOTE: This is by far the dumbest part of the whole stupid spiel. Obviously they've done this because most people are calling about their bills(?) but if you're going to assume that's why I'm calling, WHY DID I HAVE TO TELL YOU WHY I'M CALLING? Also, I don't know what the rest of you people are doing, but when I make a payment, I already know the details of that payment. Because I made it. I don't need it read to me. I'd also like to point out that in two days, I called AT&T FIVE TIMES, and I got to hear the "recent payment" crap EVERY SINGLE TIME. 

So when the robot first passed me to a person, I told her what I needed and she gave me a different number to call. She conveyed the number with an air of authority and unshakeable confidence, so it never crossed my mind that this might not be the right number. I thanked her, hung up, and called the number. I'd provide a transcript here, but I can't. Because the robot at that number only spoke Spanish. I let it run through its options, waiting for the English equivalent of the standard "Para Español, marque el numero dos!" message. Nothin'. So I hung up and, figuring I had misdialed, tried again. Same result. I began to wonder if the friendly AT&T lady had somehow gotten the impression that I spoke Spanish, despite my accent-free English in our entirely English-language exchange. Finally I gave up and called the standard AT&T Robot back. We went through the same song-and-dance as before, in which he read me my phone number in the same amount of time it took to build the pyramids, asked what I wanted twice, didn't know what the hell I was talking about, offered to read my last payment aloud to me, and finally offered to hand me off to a human being. When the AT&T Robot picked up this call, it was 5:57pm. By the time he offered to hand me to a human, it was 6:01, and instead of hearing a human, I heard the Robot saying, "We're sorry, this office is closed for the day. Please try again tomorrow." 

So I did. I tried again the next day. I let him pat himself on the back for knowing my number, I yelled gibberish at him when he asked what I needed (makes no difference to him!), he told me I had recently paid an obscene amount of money for this crappy service as if this information might come as a surprise to me, then connected me to a person. I told this person that I needed my number liberated for porting. She said, "Please hold while I connect you". There was a click. Silence. Another click. Silence. Click. Hold music. Click. Silence. Click. 

ROBOT: Thank you for calling AT&T! I see you are calling from...

So we did it AGAIN, with me now screaming unintelligibly at the Robot, who moved unperturbed through his script, not registering my bloodboiling rage because why would he? He hasn't listened to a word I've said EVER! This time, when the human picked up, I was ready. "DON'T HANG UP!," I yelled before she could speak, like a kidnap victim who's finally gotten through to an ex-friend who is now her only hope of rescue. I explained my request once more, but this time I added, "I have talked to your robot four times, but he DOESN'T KNOW HOW TO HELP ME! And the last lady I talked to just gave me back to the robot. Please. Please. I don't want to talk to the robot again." (Yes, I literally said this. That is how crazy Customer Service makes me.)

Fortunately, this nice lady was able to help me, insofar as she could tell me that the number is free for porting, and Comcast has their info screwed up. In other words: Call Customer Service! And I will. As soon as I get approval to quadruple my psych meds. 

Don't Drink the Water Eat the Queso

I've been back from my vacay for a couple of weeks now, and while I don't want to turn my whole blog into a travelog, I had two pictures I wanted to show you. Be warned that they depict the Best Thing That Happened...and the Worst Thing That Happened. I'm gonna do the Worst Thing first, so take a moment to brace yourselves:

DON'T LOOK AWAY! We have to confront these things.

Sigh. I had Mexican food for lunch one day every day. And on the day when I ate at this place...I mean, I'm not gonna name it because the people were incredibly nice and the margaritas were the best I've had, but...but...

THERE ARE ROOT VEGETABLES IN THE QUESO! WHAT? Seriously! I ordered queso, and I got queso...plus carrots and radishes. RADISHES! Is this a Mexican restaurant, or a Beatrix Potter story? As you can well imagine, I was appalled. And naturally, I got up and stormed out immediately. *OR* I only ate some of it and just ordered another margarita and wouldn't have been able to "storm" anywhere without falling over. Who can remember?

OK, deep breaths. Let's switch to happier thoughts, shall we?

What are you doing...the reeeeeesssst of your life? North and South and East and West of your liiiife....

My Dream Vacation Fridge. See, I bought this bottle of wine because what'm I supposed to do? NOT have a glass of wine no further than 6 feet from my bed? But it's a rosé (oh shut up you snobs), which meant it had to be chilled. I figured this was going to be a pain in the ass, so I was so happy I nearly burst into tears when I found that my room fridge had a custom-made wine slot! Right there in the door! Not only that, but as you can see in the picture, there is also a dispensing slot for fermented liquid yeast drinks, if you wanted to drink those for some unfathomable reason. At this point, I'm seriously starting to question the footprint and energy use of my massive 2-door fridge/freezer. What is it all for? All I need is this tiny booze-slot fridge. I guess what I'm saying is: I've finally found love. Happy March everybody!

[REDACTED]: More Than a Book Review

As some of you may know, I recently took a week-long vacation. And it. Was. Awesome! I learned a little history, a little geography, a little about myself, and a lot about terrible horrible writing for which the author should be tried at The Hague.

You see, when I take a relaxing vacation, I like to bring along a book that's set in the city I'm visiting. It's fun to be able to see the actual settings of specific scenes and it helps bring the story to life...if the story has any life in it to begin with. This brings me to the book I read on my trip, [REDACTED]. I've decided not to actually name [REDACTED] here because, as a person who has attempted all kinds of different writing myself, I can appreciate the blood, sweat and tears that went into writing it, and I'd hate for the author to Google his or her "book" and find what I have to say about it.

I can't say it was the most awful thing I've ever read, because that honor will always, always belong to Pierre Drieu de la Rochelle's les Chiens de Paille, unless I someday decide to read something by Glenn Beck or Bill O'Reilly. Actually - no, scratch that, because if I ever find myself confronted with reading anything by one of those two, I really will literally kill myself. So yeah, it's always gonna be les Chiens de Paille. But this "book" is easily the second worst thing I've ever read. And I've read The Fountainhead too, so that's saying something!

The story was OK. It was a murder mystery, and I didn't know whodunit til the big reveal, which is something. Of course, that might be because I got so little actual information that I had no basis on which to hazard a guess. Or maybe it's because I did not care one iota about any of the characters, so I never bothered to wonder who did the murdering, though I did kinda wish the murderer would just randomly take everybody out with an M-16 so the last 100 pages or so could just be pictures of kittens. That would've been better.

You might be wondering why I bothered to finish the thing, and believe me, it's a question I often asked myself during that week. There were 2 reasons:
#1: I paid $2.99 for it and I couldn't get my money back.
#2: It was so badly written that it was hilarious.

I want to be very clear about the phrase "badly written", because this is important. I'm not talking about the plot, or the dialogue being unrealistic (even though a lot it TOTALLY WAS), or anything like that. I'm primarily talking about an author who couldn't be bothered to write any kind of transition whatsoever, so that everything in the book "seemed to happen suddenly". There were sentences like: "Suddenly she realized she no longer wanted to dust in the study, so she went to bed." Translation: "I AM BORED WITH THIS SCENE AND I ALREADY TOLD YOU WHAT I NEEDED YOU TO KNOW SO IT HAS SERVED ITS PURPOSE AND I'M GOING TO BED." My absolute favorite was the phrase: "Later she would wonder why she did what she did next, as there was no logic to her actions." SERIOUSLY? Translation: "I CAN'T BE BOTHERED TO THINK UP AN EXPLANATION FOR THIS EVEN THOUGH THAT IS THE VERY ESSENCE OF MY JOB AS A STORYTELLER AND BESIDES 'MURDER SHE WROTE' IS ON SO LET'S WRAP THIS UP!" When I read that sentence, I was thirty five thousand feet above Arkansas, and it was all I could do not to hit the Flight Attendant Call button and say, "Yeah, I need you to show me how to open the emergency exit door because I do not want to live in a world where I've paid $2.99 to read this sentence."

Thankfully I'd had the forethought to pay $11.99 (well spent!) on a Margaret Atwood novel before takeoff, so the second I finished [REDACTED], I could crack that one open and be reminded how English is supposed to work. And hopefully it will only take another week or two to heal all the welts on my head from banging it on cafe tables, park benches, walls, and passing seagulls in frustration as I plodded through that God-awful book. So please, people, learn from my experience: don't buy [REDACTED] ($2.99 on Kindle).